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Overview

Hacktionbase is a multi-tenant platform. Each workspace operates in complete isolation — your data, configuration, and users are never shared with or accessible by other workspaces.

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Workspace identification

Each workspace is identified by a unique slug, used as a subdomain across the platform:
  • Dashboard: acme.app.hacktionbase.com
  • Widget: acme.hacktionbase.com/w
  • API: authenticated via SDK key or API key, which identifies your workspace automatically
When you initialize the SDK, you provide your workspace slug: 
Hacktionbase.init({
  sdkKey: 'sk_live_abc123',
  tenant: 'acme'  // Your workspace slug
});

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Data isolation

Every workspace has its own fully isolated data store. This means:
  • Complete separation — users, conversations, events, and all other data belong exclusively to your workspace
  • No cross-workspace access — there is no way for one workspace to query or view another workspace’s data
  • Independent configuration — widget settings, team members, segments, and campaigns are all workspace-specific

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Security

  • All API requests are authenticated and scoped to a single workspace
  • SDK keys and API keys are tied to your workspace and cannot access other workspaces
  • Widget sessions are isolated per workspace and per end-user

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Plans

Each workspace has a plan that determines available features and quotas:
PlanDescription
FreeCore features with standard quotas
GrowthExtended features and higher quotas
EnterpriseFull feature access with custom limits
Features like session replay, AI assistant, and campaign volume scale with your plan. You can upgrade at any time from the dashboard.